SMS Terms of Service

Malin Asset Management Inc.
Effective October 29, 2026

1. Service Description

Our SMS service supports property-management customer care, including maintenance requests, service-request updates, general service questions, and tenant or vendor appointment coordination. Responses may be sent by staff or automated systems, including an AI assistant. This customer-care program does not send marketing or promotional offers, debt-collection messages, lending messages, or loan advertisements.

2. Consent to Receive Messages

We send messages for this program only after you affirmatively agree to receive the applicable service texts. Giving us a phone number, signing a lease, or using another service does not by itself establish permission for every type of text message. Existing AppFolio consent will be used only where its recorded wording and scope cover the messages being sent. You may contact our office by phone or email if you prefer not to receive texts.

3. Opt-Out and Rejoining

Reply STOP to opt out of this SMS program. You will receive a confirmation of your opt-out, and no further program messages will be sent unless you opt back in. Reply START to opt back in.

4. Privacy

See our Privacy Policy for information about the collection, use, and protection of mobile phone numbers, message content, and SMS consent information.

5. Message Frequency and Charges

Messaging frequency may vary based on your requests, service activity, and communication preferences. Message and data rates may apply according to your mobile plan.

6. Help and Support

Reply HELP for support. You can also contact Malin Asset Management Inc. at (323) 986-5500, email Office@MalinApts.com, or visit our Contact page.

7. Carrier Availability

Message delivery depends on carrier availability. Carriers are not liable for delayed or undelivered messages.

8. Changes to Terms

We may update these Terms from time to time to reflect changes in our service or applicable requirements. We will notify you of material changes. An update does not by itself create consent for new message types.

9. Termination

We may terminate access to the SMS service for violations of these terms.

10. Governing Law

These terms are governed by Los Angeles County and California laws.

11. Contact

For questions, use the contact details in Section 6. This SMS service is not an emergency service.